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      Health Catalyst

      Engaged employer

      Health Catalyst reviews

      Leadership has your back - Software Engineer Health Catalyst Employee Review

      5.0
      29 Jul 2019
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      I ran into some issues with the infertility benefit where the uninsured, cash-price for some necessary medications was $4,500. Aetna charged us $12,000 (267% more than someone without insurance). I took the issue to HR and we fought them for months without success. I finally met with our CEO personally and explained the issue, and he enlisted our CPO, who in turn put Health Catalyst's insurance broker on the case. The issue was solved in a couple of weeks, and we ended up paying a few hundred out of pocket. A few things I want to point out here. 1) An Infertility benefit is rare, but they stand behind it and will do what it takes to deliver on that benefit. 2) HR was immediately available and happy to help, and worked with us for a long time trying to solve the issue. 3) Our CEO (who runs a large company with many hundreds of employees) was willing to meet with me personally, listen carefully, and promptly engage valuable company time and resources to solve the problem of one employee. There have been a couple instances of team members passing away, and leadership has reached out personally to the families and offered continued salary, benefits, and tuition assistance until they get back on their feet. Yes, the benefits are world-class, but I place an even higher value on compassionate leadership. I know they've got my back.

      Cons

      From a technical perspective, there needs to be more emphasis and drive to scale horizontally rather than vertically. I believe there are some stacks/apps that do, but generally speaking there needs to be a broader initiative and drive to scale out rather than up. I think there is some momentum building around that, but there will come a day where we'll have some significant growing pains if we don't start tackling the issue now.

      avatar
      Health Catalyst Response
      6y
      Thank you for sharing this review and this personal experience. I remember our discussion, 1:1, and I'm so glad you reached out to me, and so grateful that we were able to resolve this issue. Team members are my #1 priority, and they are the #1 priority of our leadership team, and every team member, at some point, will need our personal interaction and help, and we hope every team member will feel that they can reach out when that help is needed. Even more so, we hope that every team member will be supported and loved by their direct supervisor in extraordinary and consistent ways, and that those managers feel deeply supported by me and other members of the leadership team in advocating for our team members. I also appreciate your feedback regarding horizontal integration and scale, and I agree with this perspective. I'm excited to see some meaningful innovations coming horizontally at the platform layer and at the apps layer, and believe we'll see more of this focus in 2020 and beyond. Thank you again for your thoughtful review and for your contributions to the company's success! Best, Dan

      Explore other reviews about Health Catalyst

      5.0
      23 Jan 2026
      Client account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive team environment with opportunities to work cross-functionally on meaningful healthcare initiatives. Strong focus on client impact, collaboration, and continuous learning.

      Cons

      Processes and roles can feel ambiguous at times, requiring employees to be comfortable navigating change and figuring things out as they go.

      avatar
      Health Catalyst Response
      3mo
      Thank you for taking the time to share your feedback. I appreciate the thoughtful recognition of our collaborative culture and the meaningful work the team does together. How we work together matters just as much as what we do. Our operating principles and cultural attributes remain foundational. To address your concerns about processes and roles, as the organization evolves, we’re prioritizing clarity in these areas to better support teams. There’s real momentum building right now, and the work ahead is meaningful. I’m grateful for you and the role you play here, and I’m excited about what we’re building together.
      3.0
      5 May 2026
      Senior operations and support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great Talent & Culture: The people here are highly capable, collaborative, and committed to helping each other succeed. The partnership between onshore and offshore teams works well and is a real strength. There’s a culture of grit and stability that has helped the company navigate multiple major transitions over the years. Mission-Critical Engineering: The work involves complex data infrastructure that requires deep technical expertise. It can be demanding, but seeing these systems run successfully and support real-world operations is consistently rewarding.

      Cons

      Wage Compression and Retention Risk: Compensation for tenured and high-performing staff has not kept pace with the market for specialized data engineering and support leadership. In practice, tenure can feel undervalued or even penalized. This creates risk around losing institutional knowledge and operational continuity. Stagnant Career Progression: Contrary to stated expectations, strong performance ratings do not consistently translate into meaningful, market-aligned compensation growth. The process of how compensation is benchmarked lacks clarity in practice, obscuring how compensation decisions are made and what is required to advance.

      5
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