BAD place to work. Don't listen to the other reviews. - Customer Experience Associate Headway Employee Review

2.0
4 Oct 2022
Recommend
CEO approval
Business outlook

Pros

- Great team - Learn a lot - Great personal and professional connections

Cons

- Nonsensical lay offs - Poor work flow / long term strategy - Upper management doesn't listen to concerns - Strict metrics with little room for error - ZERO work life balance - Most people on team worked past hours and reported feeling hopeless and lost because metrics were too hard to meet.

Explore other reviews about Headway

5.0
13 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I’ve had a genuinely positive experience at Headway. The company is full of smart, kind, mission-oriented people who care deeply about improving access to mental healthcare, and that purpose shows up in the work every day. One of the things I appreciate most is the level of ownership and trust employees are given. If you’re proactive, solutions-oriented, and willing to jump in where needed, there’s a lot of opportunity to make a real impact. Leadership moves quickly, encourages feedback, and is open to evolving processes as the company scales. The culture is collaborative and high-performing without feeling overly corporate. I’ve worked with incredibly thoughtful teammates across departments, and there’s a strong emphasis on continuous improvement, transparency, and building for the long term. Benefits are also genuinely strong and thoughtfully designed, which reflects the company’s investment in employee wellbeing.

Cons

Like any fast-growing company, things can move quickly and priorities can shift. If you thrive in structure and predictability at all times, the pace may feel challenging. But for people who enjoy growth environments and being close to impactful decisions, it’s an exciting place to be.

2.0
13 Mar 2026
Recommend
CEO approval
Business outlook

Pros

The pay per hour is around $97-137 per hour

Cons

Slow response to resolving issues. Does not send my ANY clients. Getting credentialed for UH has taken well over 6 months. Lost many many clients due to this. I'm still not credentialed with UH

2
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