- no real directions. Still not sure what the company strategy is and how we achieve our true north goal
- lack of transparency. Senior leadership changed true north goal without telling anyone...and still we are confused how we can achieve it
- utter lack of ownership. No one really wants to own anything right now. A really bad problem..think it comes from years of poor operation
- incompetent and inexperienced middle management
- Data is important for making decisions in the B2C company. But we lack the culture, literacy and infrastructure
- lots of processes are ad hoc and Not scalable
- departments are silo and communication is sub par (the remote situation is not helping the already bad communication)