29 May 2017
Headout Response
8yThanks for sharing this. I hear you. I've seen a clear pattern where folks who have done well with us (even in your team) are the ones who have taken initiative without a lot of involvement from our side. We'll have to find a way to get all of the team to display the same level of enthusiasm for fixing things like some of your colleagues had and make this work at scale. No great answers yet, still a work in progress.
I am sad to hear the JD and the expectation built around the interview process wasn't clear. For this specific role, shifts and work on one of the weekend days is a reality. I wish I could do this differently but we need to support our customers across 3 continents 24/7. There is no choice because they deserve our best. So do you. I'll have a word with the concerned team members to ensure we're more transparent. If you've specific inputs on the JD, please write to me or your manager. I promise to put the changes in effect within a day.
Varun.