Pros
-I had an exceptional manager and outstanding colleagues. Honestly, I would not have remained as long as I did if it weren't for the strong team dynamics and support I experienced. -Time and a half for Sundays and triple pay for bank holidays -Above minimum wage , normally get pay rise every 2 years from my experience
Cons
-Management enforces policies for staff to implement, but when customers express dissatisfaction, they often receive vouchers and apologies instead of support for the team. This leaves staff to handle irate customers without adequate backing. There is a clear need for improved support for employees in these situations. -It's ironic that they emphasise mental health while treating loyal employees in such a disrespectful way. -Management frequently enters and exits the workspace unpredictably, which contributes to a sense of unease among staff. This inconsistency can undermine confidence and negatively impact the overall work environment. -The "You are the difference" training has some potential benefits, but its unrealistic and repetitive nature, along with the time-consuming coaching sheets, often detracts from addressing employees' practical challenges.