Needs Overhaul - Anonymous employee HairClub Employee Review

2.0
2 Dec 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

My direct reports were very supportive Amazing clients Transform lives and instill confidence

Cons

Many leaders-regional support all the way up to CEO have been here too long. Needs an overhaul in leadership change from the top. You can’t expect better financial and performance growth and more clients with doing the same things year after year. Sales team-training is amazing first 2 weeks, but then you see every consultant doing different things-no consistency, no accountability, and no new sales. Stylists that have been here a long time 10 plus years-No pay raises in the time I was here. Expect customers who can hardly afford their memberships to tip and take care of the stylists. Healthcare is not affordable-especially if you have a spouse. If you don’t take care of your employees, they won’t take care of your customers and you will continue to have high turnover as a company.

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HairClub Response
6mo
We acknowledge your concern regarding leadership, strategy for better performance, and sales team consistency post-training. We are actively evaluating our compensation structure to better reward long-term stylists and have been making consistent improvements year after year for better plan design with more affordable employee healthcare options to honor our commitment that employees must be taken care of to successfully serve customers.

Explore other reviews about HairClub

5.0
21 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, fun coworkers and clients, room to grow if desired

Cons

Working with hair systems can be tedious or unpleasant, but not a dealbreaker

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HairClub Response
2mo
We are happy to hear you enjoyed the culture, the team, and the opportunities for growth—those are all things we care deeply about fostering every day. While the technical side of hair systems can be tedious, we love that you see the bigger picture and the results for our clients are so rewarding. Thank you for taking the time to share your feedback.
3.0
2 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great coworkers, love my clients. I feel like I can potentially make some nice tips, PTO and set schedules

Cons

Pay is not fair between stylists. Health insurance is a joke. Product has become TERRIBLE

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HairClub Response
2mo
Thank you for your feedback. According to your location, you are working at a franchised HairClub® Center. Franchised locations are independently owned and operated. We recommend you contact the franchise owner directly to discuss your review.
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