HUB needs to focus on retention, not just recruiting. - Customer Service Representative HUB International Employee Review

2.0
19 Feb 2010
Recommend
CEO approval
Business outlook

Pros

I work in a smaller office and most of the people are great. They are very understanding if you need a bit of flexibility in your schedule as long as it's not abused.

Cons

It's very disconcerting to hear that the company has profited well, yet they are holding back raises and bonuses (except for top performers) for the 2nd year in a row. Pay is on the lower end of the scale to begin with, so this news is very difficult to take. Unlike a previous review, I do not have an effective direct supervisor. I expect that when I bring my problems to management that we are to work together to find solutions, however, problems are getting pushed back onto the employees to solve which is causing great frustration and tension among the staff. Bringing this higher up in the ranks has not solved anything further either.

Explore other reviews about HUB International

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great environment and a great place to learn insurance basics

Cons

No cons I can think of

3.0
24 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Mostly a remote working environment, though I believe that's changing.

Cons

Executive-level management is a joke. There's favoritism all over the place, and the minute you cross one specific Executive Vice President in TechOps, your career is over.

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