Had High Hopes - Senior Account Manager HUB International Employee Review

2.0
9 Sept 2020
Recommend
CEO approval
Business outlook

Pros

Nice people, nice management, accomplishment recognition

Cons

I had such high hopes at this company; when I first started I had very little training, but was able to improvise and get past it (not everyone can do this and needs sufficient training). Everything seemed great at first, lots of verbal recognition for hard work and management seemingly cared about employees. If you're a hard worker, your workload will continue to be piled on. Lot's of weak employees that didn't know how to do their job or flew under the radar was not addressed, and the workload fell onto the backs of hard workers. Advised management for years with the inability to effectively do the job with the seemingly never ending workload increase, even provided solutions just to be flat-out ignored. Was working nights and weekend just to catch up. Nobody seemed to care how mentally drained the high performing employees were, no matter how much it was mentioned. "Thank you for bringing this to our attention, change is on the horizon" can only be said so many times. Pay raises were a joke, high turnover with lacking replacement, toxic employees were not reprimanded. Took a huge toll on mental health, which spills into personal life.

Explore other reviews about HUB International

5.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Employee oriented, easy to advance

Cons

Office not very well maintained and outdated

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HUB International Response
2d
Thank you so much for the great review! We're thrilled to hear that you find HUB employee-oriented and that you've had opportunities to grow in your career here, that's exactly the kind of environment we strive to build. We also appreciate you flagging the office maintenance concerns. We'll make sure that feedback gets to the right team so we can look into it. Thanks again for being part of HUB!
2.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, health insurance benefits.

Cons

I do not recommend working in corporate for HUB, especially in TechOps. Based on my experience, the culture in that area was extremely unhealthy. I saw repeated issues with senior leadership communication, decision-making, accountability, and how employees were treated and concerns handled. Additionally, in my view, HR did not provide meaningful support when employee concerns were raised, completely downplaying the concerns at times. Employees often had to work around confusing or poor leadership decisions instead of being supported by clear direction. I also witnessed senior leadership not tolerating feedback from their employees in a healthy manor. The result was a toxic work environment where many very strong employees have left over the past year.

2
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HUB International Response
3w
Thank you for your five years with HUB and for sharing this feedback. The concerns you've raised around culture, accountability, and how employee concerns are handled are ones we take seriously and believe deserve genuine attention. We encourage you to reach out through our Ethics and Compliance Helpline at 877-482-3343 if you wish to share more detail in a confident setting. We wish you all the best.
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