2.0
3 Nov 2014
Former employee, more than 1 year
New York, NY
Recommend
CEO approval
Business outlook
Pros
Good pay and good work life balance. Upper level management are knowledgable and very helpful on your career growth (no much opportunity to move up though)
Cons
A lot of long time employees are out dated of current banking technologies, operational norms, moreover a sense of customer service. This giant company is undergoing a culture change program that is moving very slowly, probably can't make it to the goal before it closes. Customers are pushing away by very rude branch service that rarely be seen in banking industry. All customer calling are routed to India that can easily put you on hold for an hour. Business is shrinking and branches are closing everywhere.