Hard to progress, risk of redundancy. Not a supportive employer. - Customer Service Representative HSBC Employee Review

1.0
7 Jan 2017
Recommend
CEO approval
Business outlook

Pros

Salary & on site gym. Great job for students or someone looking for a temporary job and is in it just for money.

Cons

No career progression. Risk of redundancy. No support from management. Worked for HSBC for over 10 years in various departments. Constant risk of redundancy. Very little opertunity for career advancement. Wrong people in management. Unrealistic expectations on staff. Little support from management. Abusive customers with management not caring or avoiding responsibility of taking escalated calls.

Explore other reviews about HSBC

5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good environment and nice place to work and learn

Cons

nothing else to say the users were excellent

1.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Never come. All the positions and all area is same terrible. HR official turnover rate reach to 15%, some core hard working positions even can be a higher rate

Cons

They don't respect employees, there's a suit in New York area initiated by previous bankers in 2023. Because they asked for a lot of volunteering work on formal job but never pay

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