HCL America - Culture Shock to America Customers & India Support - Senior Analyst HCLTech Employee Review

2.0
24 Sept 2012
Recommend
CEO approval
Business outlook

Pros

Good insurance, salary sub-par but bonus received for accepting out-sourcing and training off-shore resources was excellent. I have been employed by the company I service (as an HCL America re-branded employee) for over 10 years and enjoy the work, the people, and the overall company work environment.

Cons

Communication within the company, between users and service desk personnel, between out-sourced Americans and their managers, is, by far, the greatest obstacle to successful productivity. Our current supervisor has not spoken 10 words to us over the past 2 weeks. Normal situation for a supervisor who does not know his direct reports' job responsibilities or capabilities and refuses to interface with them to to solve the situation.

Explore other reviews about HCLTech

5.0
16 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Supportive team environment Great opportunity to learn and grow Collaborative culture Interesting and challenging projects Flexible work environment

Cons

Some processes could be more organized as the company continues to grow. Communication between teams can sometimes be improved.

3.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Data Center Exposure Free lunch in cafeteria at Mesa location Can have a lot of downtime Not aggressively tracking you on everything Job is not difficult

Cons

no free lunch for other locations in valley Pay could be better Only contracted to work with the data center company, HCLTech could potentially lose the contract not directly employed by data center company. No benefits if working through an agency, only paid holidays if direct HCL. Management is a bit scattered.

See reviews by: Helpful|Rating|Date|All