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HCF (Australia)

Is this your company?

Horrible place to work - Member Care Consultant HCF (Australia) Employee Review

1.0
23 Apr 2023
Recommend
CEO approval
Business outlook

Pros

There are absolutely no pros to working in this company.

Cons

The management are bullies, the things I heard my team leader say about others, I can imagine what he said about me! They sit there and gossip about employees. There was a question desk and the TL's and seniors would sit there and talk horrible things with what they called "the dumbest question of the day". You are very under paid and very over worked. You are treated like slaves, very micromanaged and talked down to constantly. My mental health completely declined working here. I questioned myself daily because of things my team leader said to me. I asked for help once to be literally called "DUMB". This work place was so toxic. They only care about making money for the company, they do not care about the members or employees. Do better. What happened to staying human, walking in their shoes, empathy, hearing out? Because managers show absolutely non of this! If you want to keep your sanity and happiness. I do not recommend this horrible job!

Explore other reviews about HCF (Australia)

5.0
13 May 2026
Recommend
CEO approval
Business outlook

Pros

HCF is a rare thing: a company that actually doesn't just say it values inclusivity and a human touch, but actually empowers staff to put those values into practice. The working environment is genuinely lovely, with supportive colleagues and management. It feels good to work for a not for profit.

Cons

It's face-to-face customer service, which isn't really a negative for me but for some people it would be as there is no work from home in face-to-face customer service. The pay also isn't the most generous, because HCF is a not for profit insurer.

4.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Really good work culture and staff

Cons

Pay not so great as it as I found it

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