2.0
13 Jul 2015
Former employee, more than 5 years
Nashville, TN
Recommend
CEO approval
Business outlook
Pros
Fellow employees were great to work with., extremely qualified to assist callers. RN'S from all specialties available to confer if necessary. This company had a gold-mine of talent prior to placing BUSINESS FIRST and using NON-MEDICAL PROFESSIONALS in management positions, who did NOT understand the ESSENCE/SCOPE and commitment of a 24 hour medical assistance line.
Cons
Constant change in procedures/protocols/MANDATES and lack of respect for professional nurses and their knowledge and experience. Increasing concern for bottom line- and progressively LESS AND LESS for callers/patients and staff.