Only apply if you like working long long hours no time off and not even a thankyou - Care Assistant HC-One Employee Review

Thank you for your post. Your feedback is really important and I’m truly sorry to hear your concerns. We all know how important the hard work of dedicated staff members at our homes is – you make a huge difference to Residents every single day. That’s why we’ve made investing in colleagues such a priority since we took over from Southern Cross in 2011. We’re working hard to make sure that staffing levels meet Residents’ individual needs and we never condone short staffing or excessive shift lengths. Your feedback on training is also very important. We’ve had lots of positive responses about the HC-One Touch training programme, so I’m concerned to hear what you have to say. In our last two staff satisfaction surveys training has consistently been described as ‘the best thing HC-One has done for me’, but it’s really important that staff have the time to complete it at the right pace. This is an area the team and I will be reviewing. I’m also sorry to hear your concerns about the home management. We know that everyone needs effective support in new roles or in managing challenging situations, so we plan to launch a Leadership and Management programme very shortly to help with this. In the latest satisfaction survey, where nearly 5,000 home-level colleagues responded, nearly 85% were ‘satisfied or very satisfied’ with their job and working at HC-One. We do take all feedback very seriously and want to hear from you to find out how we can improve your experience. I realise you may not want to talk about this with your manager, but please do get in touch with the regional HR or Operations teams. We are all here to help. You can also get in direct contact with our Chairman via askchai@hc-one.co.uk. Alison