4.0
5 Aug 2010
Former employee
Glendale, AZ
Recommend
CEO approval
Business outlook
Pros
Good seasonal position; fairly flexible hours; work can be challenging but rewarding. Company training classes are excellent and run the gamut from basic to advanced. People who enjoy customer service and math consider this to be the best of both worlds.
Cons
Pay scale is hourly with bonus incentives which only pay off at the higher certification levels. Management changes its focus every year and is out of touch with the daily activities involved at the office levels. Many managers have had no tax prep experience and try to apply retail sales theories to operations which are service-based. Customers can be frustrated by pricing structure.