Got the opportunity to work with some amazing people - Client Services Professional and Receptionist H&R Block Employee Review

4.0
24 Apr 2019
Recommend
CEO approval
Business outlook

Pros

The tax pros I was working with were all super helpful when I first started and the experience was great.

Cons

I don't see any cons... I probably wouldn't want to work the night shift again. Also, no benefits since it was seasonal so that not all that great.

Explore other reviews about H&R Block

5.0
28 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great coworkers and enjoy helping clients

Cons

Long hours, especially at the end of tax season

3.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible availability. Path for promotion is obvious and quantified.

Cons

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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