2.0
15 Jun 2016
Anonymous employee
Former employee
Recommend
CEO approval
Business outlook
Pros
Many of the Tax Pros have been with the company doing taxes for decades and have a wealth knowledge. HRB invest a lot of time and money into training.
Cons
The company lacks direction, vision and leadership from the top. They do not learn from their mistakes and make changes accordingly, in fact they repeat the same mistakes. They do not value in put from the field who are customer facing and could give insight. They also do not value the front line employees from a compensation stand point. Cuts are made at the customer facing level while the CEO continues to line his pockets with multi million dollar bonuses.