Decent salary and a couple of perks - Costumer Service H&M Employee Review

3.0
25 Nov 2024
Recommend
CEO approval
Business outlook

Pros

Decent salary, especially if you work with a foreign language. Cool teammates. Employee discounts. Hybrid workplace.

Cons

A lot of processes could be optimized. Some markets really need more agents to be able to deal with the amount of work without burning out. Online sales always cause long delivery delays, which infuriates the customers who call.

Explore other reviews about H&M

5.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Very exprienced & skilled person

Cons

Highly recommended and skillful person to trust

2.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Job had potential growth when company was in a healthy state, ability to move into different career paths internally, pay is competitive, discounts on clothes a plus

Cons

Company lacks ability to adapt and evolve with market which has resulted in poor sales, mass layoffs, constant restructuring of positions, putting people in positions with limitedexperience and setting them up for failure consistently, poor leadership, lack of accountability and ownership, bonus structure poor, work life balance non existent if you are in an operations role.

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