not good - First Line Agent H&M Employee Review

1.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

modern offices, goodies after completing 3 months unlimited fruit

Cons

-horrible pay -favouritism to get into higher position (e.g TL) -lack of updated training and agent content -incompetent management -bad processes for the customers -lack of career growth

Explore other reviews about H&M

5.0
8 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Good work enviroment, not toxic

Cons

Bad work enviroment, very toxic

3.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Benefits even for part-timers is a huge win! Sick leave, vacation, and community days. Nice management and really friendly coworkers. Decent employee discount. Diverse and welcoming environment.

Cons

Very stressful work environment considering the low pay. Poorly managed and operated. They clearly try to run lean and do as much work with as few people as possible. Very unprofessional overall and a lot of greenwashing.

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