HEB Not Focused on the Customer anymore - Store Director H E B Employee Review

2.0
31 May 2012
Recommend
CEO approval
Business outlook

Pros

Invests a lot of money to manage their image in their community. Visionary and leading edge in many ways.

Cons

Very demanding in terms of hours and commitment. Focused on profitability versus providing customer service. This appears to be a more recent development.

Explore other reviews about H E B

5.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Very flexible Great Working Environment

Cons

Hectic Overworked No Benefits Favoritism

2.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There were no pros at all.

Cons

My experience at the Frisco location was largely negative due to the store leadership team, headed by Stacie Sorenson. I found the management approach to be unsupportive and at times created a stressful work environment. I often felt singled out and treated differently because of my background and appearance, which made me feel uncomfortable and unwelcome during my internship. Pay was not competitive compared to similar employers. Scheduling was often inconsistent and difficult to plan around. In my experience, HR tended to support store leadership rather than adequately addressing employee concerns. The quality of the internship experience varies greatly depending on the store and management team. There can be resentment from some employees toward interns, particularly from those who were interested in the program but were not selected. Communication, mentorship, and support were not at the level I expected from a company that promotes its internship program so heavily.

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