Not the company I started working for - Customer Service Manager (CSM) Guitar Center Employee Review

2.0
7 Oct 2022
Recommend
CEO approval
Business outlook

Pros

I’ve always enjoyed the relationships with my coworkers, at the store level. It’s a fulfilling feeling to help fellow musicians find the gear to help them reach their goals.

Cons

Upper management has made some moves in the last few years to change the in-store environment to a desperate, overworked nightmare. They cut staffing and hours while stretching goals and adding projects. I used to really love the job and was genuinely excited to go to work. Now I wake up with a feeling of dread as I know they are going to try and squeeze every last ounce of energy out of me while they hinder the quality of service we can offer our customers.

Explore other reviews about Guitar Center

5.0
16 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Management takes good care of you

Cons

No complaints that I can think of

1.0
21 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Plenty of capable individual contributors doing real work. - The brand and the business itself are legitimate — the problems are organizational.

Cons

- Senior leadership is politically driven rather than outcome-driven. Strategic initiatives stall out, and leaders spend more energy assigning or shifting blame than actually diagnosing and fixing problems. - Some parts of the org operate on deference to the top. Honest assessments get softened into whatever narrative leadership wants to hear, which makes real cross-functional work difficult. - Senior leaders do not consistently advocate for their own teams. When things get political, self-preservation takes precedence over backing the people underneath, and capable managers end up exposed.

2
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