Pros
Great environment and staff! Benefits are nice as well! Senior staff and management always help out with any questions and gives great constructive feedback. I'd rather have staff tell me "hey don't say that, instead phrase it like this..." than not providing any feedback and getting audited.
Cons
Everyday is the same. Upset customers do not make the job easy when they yell in your ear and blame you for not receiving their money and threaten to hire attorneys. Just gotta learn not to take it personally. Sometimes during the noon hour is when the call center receives high call volumes and other reps tend to be loud. Mondays are the busiest days of the week to where you have no breathing room after call and Thursdays/Fridays you get very little calls to where you are bored out of your mind. Also really not much room for advancement opportunities.