So far so good - Customer Care Associate III Guardian Life Employee Review

4.0
5 Feb 2022
Recommend
CEO approval
Business outlook

Pros

The hiring process was great. The recruiter actually reached out to me about this position and I decided I'd apply and I got the job. I'm still in new hire training so I'm not adding anything additional at the moment. I will update this review in a few months.

Cons

-The role itself is one where you're wearing a few hats so I understand the 6 month training period but the training so far is a bit all over the place. A lot of focus is on nonessential factors to the role itself. I'm hoping as the training progresses it gets better but only time will tell. Once I've completed training I'll update this review. -The lack of diversity in this department as far as leadership goes is pretty much non-existent. There is absolutely no one that looks like me in my department in a leadership role and I find that a bit disheartening. I'm hoping to get promoted into a leadership role in the future if things pan out the way I hope.

Explore other reviews about Guardian Life

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Great culture and ramp time. Always investing in growth.

Cons

Back room team can be slow.

4.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, excellent work life balance, casual environment, easy to use PTO. Benefits: health, dental, STD/ACC, vision, 401k are excellent

Cons

Pay is much below the standard for the position, raises and bonuses are minimal and hardly reflect the effort that is required to maintain positive metrics/meet goals. Case managers' responsibility is at a max and we often feel overwhelmed by the workload and expectations of management. Case managers are often responsible for tasks outside of the important things that have an effect of the claim

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