Pros
• The role is straightforward once trained and easy to understand. • Some colleagues on the shop floor are supportive and make day-to-day work more bearable.
Cons
Management communication is consistently poor. In my experience, changes are often made without proper communication to staff, leading to confusion, inconsistent expectations, and frustration on the warehouse floor. Progression within the company feels limited and not transparent. There is a strong perception among staff that opportunities for advancement are not purely performance-based, which reduces motivation over time. Pay is not competitive compared to similar roles in other companies, which contributes to low morale and high staff turnover. Working conditions in the warehouse are a major issue. During hot weather, temperatures can become extreme and uncomfortable, and cooling measures have not been reliably maintained. In colder months, heating and comfort are also limited, and there is a clear imbalance between office working conditions and warehouse conditions. Workload distribution is also uneven at times. Frontline staff often carry a significantly heavier workload compared to senior staff, despite differences in pay and responsibility. During busy periods, support can feel limited, while expectations for output remain high. There is also a recurring issue where feedback from warehouse staff does not appear to be acted on, which makes it difficult to see meaningful improvements in working conditions or processes. Overall, morale in the warehouse is low, mainly due to poor communication, lack of transparency around progression, and ongoing issues with working conditions and workload balance.