Pros
Green Flag don't directly employ the roadside techs that you see on the road. These guys and girls belong to one of 5 main contractors. My experience comes from Ontime Automotive and The Mansfield Group. I started with Ontime, and I have to say it was brilliant. I thoroughly enjoyed helping people at the roadside and generally making their day better. After 1 year we were told that we were merging with TMG. I heard that Ontime were losing money and it needed to happen. Unfortunately it quickly became apparent that the two companies had very different ideas of what the service was about. I found most of the technicians at TMG were unqualified, and had little knowledge of vehicle systems. They were employing guys who really shouldn't be working at the roadside or on vehicles at all. They then send them to their own training academy in Macclesfield to get them qualified as ATA roadside techs. This coarse in itself was laughable. Guys passed who shouldn't, how, I have no idea. Unfortunately I don't have a good word to say about them. I'll just add that if you need to have breakdown cover or you like your car fixing at the roadside go with the AA or the RAC. These guys employ qualified staff and train them continuously throughout their career. I'd would like to add that there are some good techs at TMG, but these a far outweighed by the bad ones.
Cons
Bullying tactics from managers (physically abusing staff), lack of structure, unqualified staff, poor wages (hence the quality of staff) the quality of service supplied to the member in cases that I've seen has been nothing short of disgusting.