overworked underpaid undervalued - Anonymous employee Grapevine MSP Employee Review

1.0
8 Sept 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

very structured everything has a process managers have a lot of experience CEO is very involved performance is recognized

Cons

overworked underpaid performance reviews leave nearly impossible goals very clicky if you're not part of the group you'll be singled out favoritism the customer is always right even when they're wrong you can have 10 years experience but if you don't have certain certificates you start out at minimum wage you would make more money at McDonald's then working for these guys

Explore other reviews about Grapevine MSP

5.0
9 May 2025
Recommend
CEO approval
Business outlook

Pros

Great benefits, managers and culture.

Cons

No cons to list fortunately!

4.0
8 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Nice facilities and equipment. Benefits were decent. NOC supervisor was patient with me being fairly new to the field and taught me whenever he could. Coworkers were helpful and friendly.

Cons

Senior management expects novices to perform as experts. I wasn't onboarded correctly; it caused problems down the road. Pay is not good enough for the number of tickets they ask you to close out daily.

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