Pros
-Nice facility -flexible office/at home -good benefits -good training -Pay can be good if luck into a good CSG.
Cons
-Full of busy work. -Very micromanaged from a distance. -Management can sometimes play favorites. -Disconnect from upper management to the sales floor. -Call time is more important than sales revenue. There is a lot to like about Grainger. The company is great overall. But I'd avoid the sales floor. Look into sales support or technical support. CSGs are very inconsistent from AM to AM. It's really luck of the draw. I see people who do nothing get elevated or rewarded and people who grind miss goals constantly. I see managers play favorites with friends while doing zero to help people who work hard. Not everyone though. There are some good leaders. But you never know what sort of accounts you end up with. You also have to carry the weight of other less profitable divisions in all aspects. So the pressure is 24/7.