Inside Sales Associate - Inside Sales Associate Grainger Employee Review

1.0
12 Dec 2016
Recommend
CEO approval
Business outlook

Pros

The people you get to meet. Flexible with time off. Incentives based on performance. Other than that there isn't a whole lot that is offered.

Cons

If you don't have many options, enjoy working in a call center and being treated like just a number, then this is the job for you. You are expected to me on the phone 195 minutes minimum per day and log every interaction you have with every individual in a centralized database for review. Any gaps in activity are met by a passive aggressive email by your manager which you will only be allowed to read or respond to during two 10 minute windows of your day. Calls originally we not monitored or recorded but that is soon to change at the beginning of the year. "Commission" is not much of a commission at all. It's more of a bonus structure based of an unproven metric that has way too many constantly changing variables. The facility, while appears nice on the inside is over run with shady thieves and drug users that dress extremely inappropriate and use more foul language than a professional rapper. Just last week received an email that several items have been going missing lately and I was told by my colleague that a used syringe was found right outside of the building. For the previous reviewer who wrote that those of us who are unhappy should just leave and not ruin a good thing for everyone else we are and I'm happy that you are so content with your mediocre "job". If you are an educated, mid-career professional, with a proven track record of success stay VERY far away. It is only fair that you know what you are getting yourself in to before you even bother to apply because there will be no mention or what to expect before you are actually in the role.

Explore other reviews about Grainger

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

My teammates and leader help me get to where I am today. This company inspired me to help others and motivated my coworkers. The benefit, PTO and the people here what make me thrive working my career here at Grainger.

Cons

No Con about working Grainger.

4.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Cons

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

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