Not the place for people with the right work ethics - Account Manager GoStudent Employee Review

1.0
29 Jul 2021
Recommend
CEO approval
Business outlook

Pros

First of all, I would be careful trusting the many positive reviews here. The company has expanded a lot recently and there are lots of new recruits, who are asked to submit a review within the first month at the company when it all seems to be very positive… A very nice working environment where we all get along and have fun. We also get free coffee and snacks on Mondays.

Cons

1. The work schedule is NOT flexible at all even if they promote it as such in both the website and the interview (unless you work in DACH or the UK markets, where they do enjoy these benefits). They force us to work overtime to reach our targets but you never get paid for that overtime. 2. There is little chance of growing within the company. The communication with C-Level management is very limited, they want to come across as approachable but that’s not the case, not anymore at least (it used to be before). They encourage constructive criticism yet they shut down any opinion that challenges their unhealthy growth (like when we are required to sell in a dishonest and shady way…). 3. HR hasn’t created a safe space for the employees. Discussing negative aspects of the job or your managers with them is basically the same as speaking to the managers themselves, as they seem to be more fond of the managers than the employees they’re supposed to help. They even sometimes share the same office space (unheard of at other companies). 4. The hard work of us sales reps is usually unappreciated (unless you extremely overperform) and the recognition of reaching the target tends to be given to the managers, not the actual sales reps that made it happen! However, when the market underperforms for whatever reason (poor marketing, low season, etc.), that’s when the sales reps get all the blame and even threats of getting fired for underperformance. Which is ironic, considering that many of the managers are far more incompetent than the regular employees (some Country Managers even struggling using the most basic software tools that we work with). 5. COVID: They’ve never taken this seriously AT ALL. We were allowed to go to the office without masks on nor keep any safety distance between employees, and even when there was a COVID case among us, that person was asked to keep it quiet so as not to alarm the others, rather than informing everyone about it. Extremely irresponsible. PS. Be especially careful if you want to work in the Spanish, Italian or French markets, as that’s where the most toxic aspects that I described here tend to happen.

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GoStudent Response
4y
Hello, Thank you for your feedback. It’s unfortunate to hear that your experience with us has not met your expectations, and that you have felt unappreciated. This is not what we stand for, and we are committed to ensuring that every employee feels valued and supported. Please allow us to address your feedback a bit more into detail: We foster a flexible working environment on a global level and are surprised that you could not feel this mindset in the market you are working for. As a current team member, we advise you to approach our HR department, who will confidentially look into your individual case and make sure that your feedback is raised with your market leaders. Our Founders and C-Level team encourage every employee to feel empowered to share direct feedback. We foster an open door policy and provide new and existing employees the opportunity to share ideas and thoughts during our founders lunches and our C-level meet-ups, and every member of our team can reach these individuals via Slack, in person at our office in Vienna, or in our various office locations that the senior team regularly travel to. As we grow, we are committed to ensuring that our culture of open, honest communication remains intact, and our executive team sees this as key to the company's culture. We are also keen to share that during the Covid-19 pandemic we have continually offered employees the opportunity to work from home if they feel uncomfortable coming to the office. As a current team member, you are familiar with our GoStudent Fundamentals and how strongly we live them. We have these in place to empower and encourage our team. We urge all employees to challenge the status quo and provide honest and open feedback so that we can grow together as a company. We would like to invite you to reach out to our HR Team directly to discuss how we can best support you moving forward. We wish you all the best and lots of success! Best regards, Anna, Head of HR

Explore other reviews about GoStudent

5.0
17 Nov 2022
Recommend
CEO approval
Business outlook

Pros

There really were only pros working at GoStudent, I loved my time there

Cons

Can’t really say there was any

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GoStudent Response
3y
Hi, Thank you very much for your fantastic feedback. We are so happy to hear that your time at GoStudent was such a positive one for you. We wish you lots of success in your new challenge! Anna Director of HR Operations
3.0
5 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Good hour rate, good communication with the team.

Cons

Income may vary; not a long-term job

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