30 Jan 2024
GoCardless Response
2yThank you for sharing your honest feedback about your experience at GoCardless. We appreciate your positive comments about the friendly atmosphere and base salary.
We regret to hear about the challenges you faced, especially concerning leadership, managerial responsibilities/technical skills and career progression.
Regarding career progression, we understand the frustration that can arise from unclear advancement opportunities and levelling decisions in the interview process. We are continuously evaluating how we assess and determine levelling in the hiring process to ensure fairness and objectivity in our decisions. We want all employee's time at GC to be filled with meaningful learning opportunities that help shape their career here, and beyond.
The mention of cliquish behaviour and a perceived toxic atmosphere is concerning and not reflective of the inclusive and respectful culture we aim to foster at GoCardless. We take these comments seriously and will investigate further to address any instances that may be contributing to such dynamics. Every employee should feel valued and included, irrespective of social groups.