A lot of promises but no delivery- Growth Team - Enterprise Account Manager Glassdoor Employee Review

1.0
17 Jul 2018
Recommend
CEO approval
Business outlook

Pros

I went through a lot to get this role at Glassdoor on the growth team. My teammates were really great people and did a lot to help me get up and running. -Solid product and mission -Good benefits - Fun office atmosphere and perks -Competitive pay

Cons

I have a lot of them because my experience was pretty awful in the end. For starters, after receiving the offer, they were tiptoeing around the idea of pulling the offer back but eventually they did not ( I can't remember the exact wording but it was very confusing). They changed my start date 3 times. It took them a month and half to decide whether or not I had a guarantee or not for the first few months I was not on book. Once they did decide to give me one (it was generous) they changed the amount on me 2 times. Training was pretty good but I wish they would have had more of a focus on the growth side of the house. It was set up for new biz. Leadership had told me they wanted to hit the road with me and I planned a long trip in my territory only to have them bail on me last minute. I performed well on my own but it was just sign of how upper management effects the day to day big time with their last minute asks. I feel like no matter what I did it was never enough, I brought back a solid verbal from a client that we were going to grow an additional 80% and I got flack for it. I felt really good about all the work I put in and the result was really big for my book and team but the feedback I got was that I needed to push the client even harder. This all came to a head when I was let go without any prior warning or notice, despite being lauded company wide just a few weeks before for hitting my monthly quota. Just days before I was also told I had been performing well and had been great a receiving the coaching management had provided to me. I also had forecasted to crush my goal for the current month, so there were no signs of poor performance. Additionally, in the weeks prior to this management had laid out a program that had specific criteria we needed to hit to be in "good standing" and it was mentioned that there would be conversations along the way if an individual was not meeting those standards. I never had any of those conversations. This was a really shady situation as I was randomly pull into a room and told I no longer had a job at Glassdoor (given no explanation whatsoever about why I was let go). Leadership said one sentence and then left the room, it was gutless. I do not know who was truly behind this or why I was let go. I went back to collect my things and the entire side of the office was cleared out so I could not interact with anyone. Just a terrible situation while working at a company that preached transparency and living by G.R.I.T. This was just like a company with a bad GD rating, there were no values I was just a number to them. I had two former colleagues in the interview process with GD and had to tell them that I was let go out of nowhere without any information given to me. It did not make GD look very good at all. A lot of things were said about this company and my team being a family but frankly this was not my experience based on the results of my employment. Dealing with HR was not pleasant at all either. They shut off my Cobra when they were not supposed to and were just difficult to deal with in general. Oh and I think in general because its a young company, there is a lot of drinking together and for me personally I feel like it set me back not being in that crowd as I don't drink much. And of course after all that they just sell the company a month after my termination so that may have certainly played a factor in things as well. Apparently its all about the all mighty dollar and selling out to a foreign company. Overall I would say I just wish things went differently, I felt ok most of the time and enjoyed being there and just battled through these issues thanks to the support of my teammates. I never would have thought this company being who they are and what they represent would have treated me like this. Be careful.

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Glassdoor Response
7y
First off, I want to thank you for taking the time to share your feedback. We believe Glassdoor is a special place where our employees have a great opportunity to thrive and excel and it's disappointing to hear that your experience did not match up to those expectations. In particular, as part of our 1:1’s and performance reviews, we aim for employees to understand where they stand at all times so difficult conversations or certain decisions are not a surprise. We are certainly aware that we are not perfect and will take your feedback to heart as we continue to evaluate and modify both our onboarding and performance management approaches. We wish you nothing but the best going forward. Matt Kessler VP Enterprise Sales

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