Think carefully before you take the job - Conveyancing Executive Gilson Gray Employee Review

Overworked undervalued lots of unpaid overtime. Covering colleagues when they are on leave or off ill is not optional but obligatory and happens nearly every single week. You're case loads is allegedly capped at 120 which is a struggle anyway but it's usually 150 plus the extra 20 or so files when colleagues off. If you get a complaint managers don't deal with it. Criticised for not reaching completion targets but it's impossible to push your pipe line though when the phone never stops and emails are 150 to 200 a day every day. Everyone is stressed and cannot cope and when you reach out for help you very rarely get it. You're expected to deliver a good service but can't due to capacity. It's really not a joke when people are handing notice in left right and centre admin and fee earners some without having secured other jobs because they really cannot cope. Last year the firm promised more resources and that they would not let it get as bad ever again but 6 months later it's as bad or worse. Turnover of staff is huge so the emails saying how many new staff are coming on board are misleading as the new ones barely replace the ones that consistently leave. Have to say it's the worst place I have ever worked which is a shame as the staff are mostly lovely and work really hard. GG get around 20 hours a week unpaid work from most of their cases workers which is not fair and not how a good employer would operate. Your issues are listened to but nothing changes and to top it off their case management system is 20 years old !! Management send emails saying well done you all work really hard, then we know you're overworked but we need you to do this many exchanges and completions so agents reach their targets. These emails just make you feel under more pressure and under appreciated. As long as agents are happy that's all that matters.