From Industry Leader to Micromanaged: A Shadow of Its Former Self - Customer Success Manager Getty Images Employee Review

- Management has lost touch with what makes the company successful. Micromanagement has become the norm, which stifles any autonomy or creativity. - Leadership, from top to bottom, is completely out of their depth, especially in the CSM team. It’s evident in every decision made and every process implemented. Some managers have no experience in leadership roles or CSM whatsoever and yes, that shows. - The once open, transparent culture has completely eroded. There’s a lack of trust, and speaking up or offering feedback is now a risk, not a chance to improve. - Higher turnover than ever and general dissatisfaction among employees have become the standard. It feels like they’re trying to push people out by being overly difficult and inflexible. - Pay is below market value for the responsibilities of the role, which adds to the overall sense of undervaluation. - Career growth opportunities are nearly nonexistent. The company doesn’t seem to invest in employees' long-term development or offer clear paths for advancement, leaving many stuck in stagnant positions.