Toxic culture - Customer Experience Specialist GetHarley Employee Review

1. You’re given real ownership from early on. It’s not a place where you sit back as you’re expected to think commercially and act like a real owner of your book 2. Strong exposure to the bigger picture. Sales isn’t siloed, so you understand product, operations, and strategy more than you might in a larger company 3. Leadership is quite accessible. You’re close to decision-making and can raise ideas or concerns directly. 4. When the team is aligned, it feels collaborative and low-ego. Wins feel meaningful because you know how much work goes into them. I have left due to relocation rather than dissatisfaction. It’s not always easy, but the experience stays with you. I learned a lot during my time here especially about accountability and operating in a high-expectation environment

1. The pace can be intense, particularly during periods of change. At times, priorities shift while expectations remain high. Internal communication is crucial 2. Here is not an environment for someone who prefers very fixed structure or predictability It requires a certain mindset - you need to be comfortable with intensity, ownership, and change. I’ve seen people join expecting a more “chill” sales role and struggle because that’s just not the reality here.

The company has grown very quickly which creates lots of opportunities to learn, stretch and take on meaningful responsibility early. If you’re motivated by ownership and impact, there’s plenty of room to grow here. The leadership team is approachable and receptive to feedback. Following a recent restructure, there’s been a noticeable step change in transparency and communication, which has helped rebuild clarity and trust. Regular weekly updates and clearer leadership messaging have made it easier to understand priorities and direction, particularly after a period of uncertainty. The culture remains collaborative, with supportive teammates who are willing to step in and help when things are moving fast.

The recent restructure had a real impact on morale and created uncertainty across the business. While the changes were positioned as necessary, they were difficult and understandably unsettling for many people. As a fast-scaling company, priorities have shifted at times and some processes are still evolving. The pace is fast and won’t be for everyone - it’s best suited to people who enjoy a dynamic environment and can adapt as things change.