The company has grown very large and the main focus is on time cards and billability, which is antithetical to the creative process. The employees feel it. In addition, the state of the economy has created a culture where anyone/everyone is expendable. That drives staff disengagement as well as a FEAR of pushing to do better, be greater, provide more to clients. If it's not something that can be billed for, it's not worth doing because you could be canned if you are not billing enough.