Looks good on paper, but in person its horrendous. - Front Line Manager Genpact Employee Review

1.0
17 Jan 2021
Recommend
CEO approval
Business outlook

Pros

The benefits offered are good, and there are attempts from HR to improve the environment for the front line agents.

Cons

Leadership has adopted a culture where they are so scared of losing their job that they will blame the people under them for the consequences of decisions made by leadership. Every directive submitted isn't completely thought out and usually only will positively affect the present, but have dire consequences in the future.

Explore other reviews about Genpact

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

excellent culture, good comp, remote first

Cons

none - cant think of any

2.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Market rate compensation, not much else

Cons

AI is dismantling Genpact’s services-focused business model. The result is a toxic work environment with a dying culture: fear of layoffs, unclear goals, constant turnover, and remaining employees absorbing multiple roles as colleagues are fired or leave.

3
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