Land of the clockwork yes-men - Anonymous employee Genesys Employee Review

1.0
20 Dec 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Option for full remote. Non-management colleagues are genuinely decent people who know their stuff.

Cons

Note the previous reviews: ‘big tech woke ideologies’, ‘leaders surrounded by yes-men’ and ‘people disappeared from the company for offering improvements’. This is Genesys. The management is a grimy mafia, where friends promote friends and those who ask too many questions are eventually ‘clipped’. They are spineless and incompetent and rewarded for simply nodding along and driving the minions to do the work they can’t understand. Genuinely bonkers mad CEO, with zero concern for ruining the careers of others if they happen to tarnish the 'Genesys message' (you'll know all about it, should you sign up). Their secretive, malicious cabal of designers are the most disinterested, intellectually insecure people on the planet. Their only talent appears to be stabbing colleagues in the back. You’ll get harassment that’s covered up on all levels, provided it’s a yes-man who’s doing the bullying. The most positive thing I can say about this strange, wackadoodle company is that it’s made me appreciate the normality of the environment I now work in, and I hope it stays like that and doesn’t ‘do a Genesys’ until the day I retire.

Explore other reviews about Genesys

5.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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