Pros
Genesys is - without question - the most innovative company in interaction management software. I strongly believe in the products but the organization will need to change to create the opportunity to deliver these products to the enterprise utilizing their full feature set. This is the only way to justify the development of products that are light years ahead of the competition
Cons
All the best efforts of the product side of the company are rendered useless by poor adoption of the sales side and the professional services side, who well in traditional sales models or who are unable to execute on non traditional implementations. Training on new products in the delivery organization is almost non-existent. this leads to problems pertaining to pre-sales and delivery. It also Leads to implementations that demonstrate limited use of the feature set of the products.