Great company until they lay you off - Systems Engineer Genesys Employee Review

1.0
19 May 2022
Recommend
CEO approval
Business outlook

Pros

I worked with an excellent team and enjoyed the work I did. The Indy campus was nice because of the health center, the gym, and the cafeteria.

Cons

Genesys lied to us about our job security and then laid off all of the skilled engineers on my product to hire cheap labor in India to replace us. They preach "empathy," but didn't seem to have any when they laid off people with disabilities or people who were the only income in their families. The new employees were severely underqualified and undertrained and it turned into a major disaster, effectively leaving customers with no support on a product they spent thousands on. Genesys did nothing to remedy the mess and ultimately killed the product. After witnessing this disaster, I have no doubt that they will repeat it with other employee grouos because the people making the decisions at the top don't understand what the front line workers do and only care about making the company more money. It's definitely a culture of greed.

Explore other reviews about Genesys

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

great place to work at

Cons

no thoughts at this time

4.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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