Genesys... they stopped caring - Anonymous employee Genesys Employee Review

1.0
26 Apr 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Open time off which allowed for a great balance.

Cons

Lack of communication, lack of care for their employees.

avatar
Genesys Response
8y
Thank you for your feedback. I’m sorry to hear that business needs necessitated that your position be eliminated. With our acquisitions and growth, sometimes there is overlap in roles. My hope is that every employee, whether entering, exiting, or working at the company, has a good experience, because we do care. It sounds like you had some frustration with how your situation was handled and I’m sorry to hear it. I wish you the best in your future endeavors. Best, Tracy (Tracy Cote, Chief People Officer)

Explore other reviews about Genesys

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

great place to work at

Cons

no thoughts at this time

4.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

See reviews by: Helpful|Rating|Date|All