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      Genesys

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      Genesys reviews

      Strong management but lacks local market understanding - Senior Customer Success Manager Genesys Employee Review

      4.0
      15 May 2026
      Senior customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Good management, autonomy, product and wider team are very good

      Cons

      Leadership don’t explain strategy enough and don’t understand local market - force company wide policies that don’t apply well to local markets and customers

      Explore other reviews about Genesys

      5.0
      8 Jun 2026
      Senior ta partner
      Recommend
      CEO approval
      Business outlook

      Pros

      great place to work at

      Cons

      no thoughts at this time

      4.0
      1 Jun 2026
      Senior techincal support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      PTO is very generous. Great work life balance. Excellent pay.

      Cons

      Support gets very little say in anything and continues to get more work. Takes at least a year of drowning before you really know what you are doing with confidence.

      1
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