Vangent made me a better agent and taught me to be more skilled at my job. - 1-800-Medicare Customer Service Representative General Dynamics Information Technology Employee Review

Couldn't go to the bathroom off scheduled breaks without a medical note, which was unpaid. Inconsistent management styles in which most would coach a representative but some would write the representative up making it an infraction leading up to consequences including termination. Lockers far away from where the representatives sit, making it very cumbersome to get your purse or any personal items AND still get back in 15 mninutes (break) or 30 minutes(lunch)