High Expectations, Low Wages - CSA - Customer Service Associate Geisinger Employee Review

3.0
7 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Management was nice. Everyone was helpful.

Cons

They expect you to know a considerable amount of data and facilitate 1st call resolution but the pay doesn’t match the work load.

Explore other reviews about Geisinger

5.0
20 Nov 2025
Recommend
CEO approval
Business outlook

Pros

The management team is outstanding. They are caring, approachable, and create a family-like environment. Training is comprehensive, and the team’s talent and collaboration really stand out.

Cons

While the work environment is great, the pay doesn’t fully match the responsibilities and could be improved.

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