A joy to watch the team grow and change - Customer Success Gearset Employee Review

Thank you for taking the time to leave us some feedback on your experience. We’re glad to hear you felt connected to the collaborative culture, and that flexibility and learning benefits made a difference for you. Those are things we work hard to protect. On progression, it’s fair to say we’re still building. In Chicago we’ve seen teammates grow into leadership and specialist roles, and we know we need to add more structure so those paths are clearer and easier to access. Growth looks different in Chicago than in Cambridge, partly because the teams are at different stages. But the opportunities are real in both, and we’re committed to making them visible. Visibility and autonomy matter too. Our US team has significant ownership of customer relationships and plays an important role in how we scale. We’ve taken note of your feedback and plan to make it more clear when a role we’re hiring for in the UK, could be done in the US. You also shared that you were getting inconsistent feedback. Our culture only works when continuous feedback works. If that wasn’t landing for you, we need to take a closer look and make sure it’s doing what it should. Getting the right feedback at the right time is a big part of how we all grow. Feedback like this helps us keep moving in the right direction, and we’re grateful for it. Gearset’s ambition is high, and so is our belief that when Gearset wins, everyone here should feel part of that success. We really appreciate you highlighting these areas of your experience. We wish you the very best in your career and beyond, and please don’t hesitate to reach out if you’d like to share more.