Product support specialist - Product Support Specialist Garmin Employee Review

2.0
7 Sept 2015
Recommend
CEO approval
Business outlook

Pros

Great hours for a call center, long calls but expected to give customer self help, emails is nice but again customer has long wait for little information, customers allowed to all for you but frowned on, don't work here if you want to advance

Cons

No value to employees, customers had long waits, little options, states family values but is not a good work life balance, always stressed, never sure what type options are, have to give own review, the ones that did the job right was always one with issues if you didn't have a favorite

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5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance Good people

Cons

Lower salary compared to market

3.0
3 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and work life balance. It's a good culture and I've never worked at a place where your immediate peers are this helpful and pleasant to work with, even across teams and offices. If you want to just come in and do just what is required for your job and go home with the knowledge you have a stable job, this is the perfect place to work. I'd only recommend working here if you just want a job, but don't care about a career.

Cons

There is poor career advancement, especially if you aren't male. Leadership does not care about leading people. The RTO has made working here less appealing. The excuse that you can't collaborate unless you are in the same building makes no sense when you work with people in 6 different countries. It is about control and appearances, all due to incredibly poor senior leadership strategies. The pay is also low and so is the quality of the software you work on. Leadership likes to talk quality, but they like fast and cheap. They will not support you in actual software quality nor implement changes to improve it. The same issues happen over and over without improvement.

10
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