Good benefits for a dead end job. - Product Support Specialist Garmin Employee Review

2.0
6 Jul 2014
Recommend
CEO approval
Business outlook

Pros

Benefits like health and dental are really good. Monday through Friday work schedule. Fun annual trip to Worlds of Fun and Christmas party.

Cons

Little actual technical troubleshooting involved. Most calls are from people that do not know where the start button is on their computer. Make sure you would be ok with giving computer lessons to your grandparents for 8 hours a day. All time off comes out of your PTO regardless of if you are on vacation or sick. Low pay and small yearly raises like 25 to 50 cents per hour if you can manage to get one. The annual raise structure is setup so that no matter how you do, x amount of people in a team will receive nothing. Very few people advance out of the call center once they start there. Toxic work environment where coworkers are pitted against each other for the few advancement opportunities that exist. Little to no guidance from management or HR for career growth. Rigid attendance point system.

Explore other reviews about Garmin

5.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

People are great, work balance is fair and fulfilling

Cons

Not the flashiest benefits like some tech companies have

3.0
3 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and work life balance. It's a good culture and I've never worked at a place where your immediate peers are this helpful and pleasant to work with, even across teams and offices. If you want to just come in and do just what is required for your job and go home with the knowledge you have a stable job, this is the perfect place to work. I'd only recommend working here if you just want a job, but don't care about a career.

Cons

There is poor career advancement, especially if you aren't male. Leadership does not care about leading people. The RTO has made working here less appealing. The excuse that you can't collaborate unless you are in the same building makes no sense when you work with people in 6 different countries. It is about control and appearances, all due to incredibly poor senior leadership strategies. The pay is also low and so is the quality of the software you work on. Leadership likes to talk quality, but they like fast and cheap. They will not support you in actual software quality nor implement changes to improve it. The same issues happen over and over without improvement.

9
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