1.0
14 Apr 2025
Former employee, more than 1 year
London, England
Recommend
CEO approval
Business outlook
Pros
None of those pros there
Cons
Poor customer service – staff seemed uninterested, inattentive, and unhelpful. Overpriced items – quality does not match the high price point. Inconsistent sizing and fit – makes shopping frustrating and unreliable. Outdated styles – lacking innovation or modern appeal. Cold atmosphere – not a welcoming or enjoyable shopping environment. Lack of product availability – limited stock or missing sizes. Feels more like fast fashion with a luxury label – branding doesn’t reflect the actual quality. Unclear policies – return/exchange processes are not customer-friendly. Prestige over performance – relying on past reputation rather than present-day value.