Pros
Strong exposure to a wide range of network technologies and protocols (EIGRP, OSPF, BGP, MPLS, SD-WAN, etc.). Hands-on experience with industry-leading network equipment (Cisco, Juniper, Accedian). Opportunity to work in a 24/7 global support environment, enhancing problem-solving skills under pressure. Structured ticket ownership model that promotes accountability and timely resolution. Supportive management that encourages professional growth. Collaborative work culture with cross-functional teams and field technicians. Opportunities to lead and manage teams during managerial absences. Continuous learning environment with exposure to advanced network concepts. Hybrid work model providing flexibility in work location. Good platform for building a strong foundation in network engineering and operations.
Cons
Workload can be intense during peak periods and escalations, leading to occasional stress. Off-hours and night shifts are common due to the 24/7 support model, which may affect work-life balance. Communication between some teams and departments can sometimes be slow or unclear. Resource allocation during high-demand situations could be improved for smoother operations. Limited opportunities for rapid promotion within short time frames. Some processes and documentation may need updating for better clarity and efficiency.