Good opportunity to earn a good wage in a difficult work environment with poorly integrated technology. - Customer Service and Sales Frontier Employee Review

3.0
11 Jul 2014
Recommend
CEO approval
Business outlook

Pros

Very good insurance, reasonable wage if you are very sales motivated, genuine commitment to charity in local communities, good place to meet good people and make good friends and if you work in a unionized location, good job security.

Cons

Antiquated corporate culture that micromanages every minute, including bathroom breaks. Constantly being asked to go the extra mile to cover up or redo work that wasn't done right the first time because of very poor internal work flow and poorly integrated systems and mostly because the company refuses to budget enough time to do things right the first time. There is a constant pressure to get more done in less time and the quality of the work constantly suffers because the company rarely recognizes the difference between a task being completed and getting it done 100% right the first time. The gap between the company's measurements of work performance and reality is appalling and there is often financial rewards for taking short cuts and letting someone else fix your mistakes. Both employees get credit for completing a work task and the customer suffers because we don't get it right the first time.

Explore other reviews about Frontier

5.0
13 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

I can’t think of anything

avatar
Frontier Response
1mo
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier.
5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work 10/10 recommend

Cons

Verizon bought the company. Let everyone go a couple months after buying us out.

avatar
Frontier Response
1d
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier. Thank you for taking the time to share your experience!
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