If you value balance, or peace of mind… run. - Account Manager Fresha Employee Review

1.0
7 Feb 2026
Recommend
CEO approval
Business outlook

Pros

The pay and compensation are genuinely excellent and among the best in the market. Unfortunately, everything else comes at a cost.

Cons

The work environment is extremely toxic, with little to no work-life balance. You’re expected to give up your personal life entirely, and being understaffed is the norm rather than the exception. They only hire BDMs to bring more sales! Clients are VERY demanding by nature, the lack of internal support only amplifies the pressure. Hiring additional staff could have made a huge difference, but instead, the workload remained overwhelming and unsustainable. Management plays a big role in the toxicity. Leadership is highly controlling, driven by a workaholic mentality, and lacks the maturity and experience needed to manage teams fairly. Trust appears selective rather than based on performance, which creates a tense and discouraging atmosphere. No matter how much effort you put in, it never feels sufficient. My mental health deteriorated significantly during my time here, and the constant exhaustion made it impossible to sustain any sense of balance or motivation. If you’re considering this company solely for the pay, think carefully. Money can’t compensate for burnout, stress, and a toxic environment.

Explore other reviews about Fresha

5.0
18 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Smart people working together to build a market leading company High performing and very inclusive team Product is leagues ahead of the market Fun social events

Cons

Product releases are so fast that it can be difficult to keep up and communicate to customers Fast paced so not for everyone

2.0
4 Nov 2025
Recommend
CEO approval
Business outlook

Pros

- You will meet the most amazing people. - Good exposure to international projects and systems

Cons

One thing to understand is that the biggest problems come from the CEO’s expectations: workload, tone, and communication all stem from that. Due to the culture that leadership openly encourages (which is reflected publicly in company posts), turnover is high and burnout is constant. In-office presence is enforced, but most of the work still happens over virtual meetings with teammates in other regions. Collaboration with the North America Account Management team can be challenging; they often act independently rather than as part of one team. Reaching out for help can turn into blame or escalation instead of cooperation. This seems to come from regional leadership that prefers to do things differently, even when global processes are clear and structured. Communication and organization could be improved to build more trust and consistency. Some people list the twice-weekly lunches as a “pro,” but it’s hard to see that as a real benefit when the company frequently highlights its profitability. Company-wide communication channels are often used for personal updates or posts unrelated to work, which can feel unprofessional or distracting. The culture is driven by fear, not trust. Leadership often appears unsupportive, approving ideas mainly to test or challenge employees instead of encouraging success. Many of the overly positive reviews seem to come from people who strongly align with leadership’s public image, rather than the day-to-day reality for most teams.

9
See reviews by: Helpful|Rating|Date|All